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Privacy Policy

This Privacy Policy was last changed on August 14, 2024, last checked on August 14, 2024.

Rig Tight LLC (“Rig Tight”) is committed to protecting your online privacy. This Privacy Policy outlines what information we collect, how we collect it, how we use it, and what we do to protect it.

You have the right to access, change, or delete your personal or corporate information at any time. This can be done by completing the form below or contacting our Website Administrator directly.

Rig Tight reserves the right to update this Privacy Policy at any time.

1. The information we collect and how we use it

(A) Personal Information you Voluntarily Disclose.

When you decide to sign up for our services, including but not limited to billing, user generated content, contacting us for support, or purchasing our products, we or our third-party services will collect certain personal information which may include:

  1. Names
  2. Email addresses
  3. Mailing addresses
  4. Contact preferences
  5. Usernames
  6. Passwords
  7. Phone numbers
  8. Debit/credit card information
  9. Social media account information

We may require payment information at specific times during your engagement with our website, including purchasing the goods we offer, which may include credit card numbers, security codes, billing information, mailing addresses associated with your method of payment. We process payments you make through our website with external services. Your payment data will be stored by Authorize.net. To ensure compliance with various privacy laws, we have in place, and comply with, and take appropriate steps reasonably designed to ensure compliance in all material respect with their policies and procedures relating to information privacy and security and the collection, storage, use, disclosure, handling, and analysis of payment information. Transactions will also be processed by Authorize.net for the purposes of calculating tax at the point of transaction and address cleansing to ensure that we are in compliance with all financial regulations. If you have any questions regarding your payment information, you may reach out to us using our contact page or visit Authorize.net’s privacy notice and reach out to Authorize.net directly.

(B) Information that is Automatically collected by us.

Like many, we use various Tracking Technologies to gather information relating to usage of your device on our website. Some information may be automatically collected when you engage with our website. This information does not include personal data such as names, addresses, and payment information, but it may include information relating to your usage of our services available on our website, your device information, including, IP address, device name, location, language preferences, operating system, and other technical information. Google Analytics is one of the providers we use to track information relating to your device and usage information. For more information about Google Analytics and how you can opt out of Google Analytics, please visit their privacy policy.

We may use cookie and similar tracking technologies, which includes web beacons, tags and scripts, software development kits, and more. We track and store information regarding how many times you visit our website and the associated webpages, how you use our offered services, and other usage information. For specific information regarding our use of this technology and how you can refuse certain cookies, please visit our Cookie Policy.

(C) Our usage of this information

We only use your information when we have a valid legal basis for doing so. This information may be used by us for a variety of reasons, depending on your interaction with our website and the offered services. The primary purpose of this information is the security and functionality of our services, analytics of the usage of our services, and other reporting purposes.

  1. User Experience. This information may be used to ensure your account creation, security, and authentication, manage, and track any purchase orders that you have requested, personalize your experience with our services, allow user-to-user communication, and delivery targeted advertisements and promotions.
  2. Manage and develop our services. This information may be used to deliver targeted advertising to you, determine the usage trends of our services, and protect the security of our website and services.
  3. Analytics. This information may be used by us to monitor website activity, discover trends in our services, and predict price points for the goods that we offer.
  4. Certain Administrative Tasks. This information may be used to verify our internal processes are working as intended and are compliant with legal, regulatory, and contractual requirements, and to detect and prevent cyber-attacks and unauthorized activity.

(D) Sensitive personal information

We generally don’t and do not want to gather any of your sensitive personal information. This includes, your social security number, your racial or ethnic origin, your political opinions, your religion or other beliefs, your health, or criminal background history. We would prefer you never share this information with us. All payment information will be collected, used, stored, and handled by Auhtorize.net, one of our third-party service providers.

2. With whom do we share the information we gather

We may share your information, in specific situations, within our Company, to third-party services providers, and with other users that engage with our website. In some instances, we may provide de-identified information for other purposes, in accordance with applicable law.

  1. Within Our Company. Certain information may be shared internally within our Company for various purposes such as, negotiations during any merger, sale of company assets, financing, or acquisition of any portion of our Company to another company.
  2. Third Party Services. Certain information may be shared with third party vendors, service providers, contractors who perform services for us or on our behalf, if that information is necessary for them to perform the task they are contracted to perform. These tasks include but are not limited to advertising, direct marketing, lead generation, social media platform integration, website analytics, offering customer service, fulfilling orders, facilitating payment, and maintaining a user-friendly experience with our services. Any personal data you provide to third parties is not covered by this Privacy Policy. These third parties have their own policies and practices about data, which may include what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with their privacy policies and terms of use.

We have relationships with the following third-party service providers:

  • WooCommerce
  • Authorize.net
  • VISA

3. How do we protection your information and how long is it retained?

We believe protection of your information is of utmost importance, which is why we utilize a series of reasonable organizational, technological, and physical safeguards, with the understanding that absolute security of your information is not guaranteed. We have and will continue to implement these appropriate and reasonable safeguards to prevent hackers, cybercriminals, or other unauthorized parties from gaining access to your information. Do not share any information with other users, including but not limited to, your account profile username and password, payment information relating to your account profile, or any other sensitive personal information that you may post or share on our website while engaging with our services.

We will only keep your information as long as it is necessary, or permitted by law or regulation, based on the reasons why we collected the information in the first place. We may retain information relating to your account profile even after your close your account profile with us. When deciding how long to maintain your information, we consider the length of our relationship with you and how long we have been providing our services to you, whether or not there are any legal obligations for maintaining the information, and whether or not such information is used or being used in connection with any legal positions we may take.

4. What is our legal basis?

(A) If you are located in the EU or UK, the following section applies to you.

We only collect and process your information when we believe it is necessary and we believe we have a legal basis to do so under applicable legal, regulatory, and contractual requirements. This is known as a “Legal Basis”. Pursuant to the General Data Protection regulation (GDPR) and UK GDPR, we our Legal Basis for collecting, using, and sharing certain personal information is valid when:

Consent is Provided. We may collect, use, and share your information if you have provided us with permission (i.e., consent) to use your personal data. Consent may be withdrawn at any time by contacting us at james@rigtight.com.

Performance of a Contractual Obligation Requires. We may collect, use, and share you information when we believe it may be necessary to fulfil a contractual obligation with you, including but not limited to fulfilling a purchase order, providing our services to you, or any other binding contractual agreement entered into with us. Our third-party service provider, namely Authorize.net will be responsible for the collection, use, and storage of any payment information provided by you.

Legitimate Interests are Established. According to the GDPR, we may collect, use, and share your information when it is necessary to achieve a legitimate business interest of us or our third parties, and such interests are considered reasonable and have minimal privacy impact to you. We have legitimate interest in collecting, using, and sharing your information, for example: (1) to ensure our website and services are secure, which includes preventing fraudulent activity and detecting any unauthorized use; (2) to properly provide our services and conduct business within Rig Tight; (3) to analyze usage of our services so that we may improve our services; (4) to conduct and support or marketing activities; and (5) to communicate with users about inquiries, promotional content, and marketing.

Compliance with Legal Obligations. We may collect, use, and share your information when it is necessary for compliance with legal, regulatory, or contractual requirements. This includes cooperation with law enforcement and regulatory agencies, defense of our legal rights, and disclosure of information for any potential litigation.

Protecting Vital Interests. We may collect, use, and share your information when it is necessary to protect the vital interests of you, the other users, and our contracted third parties. The most important vital interest is the safety and security of you, the other users, and our contracted third parties.

(B) If you are located in Canada, the section below applies to you.

We may collect, use, and share your information if you have given us express consent to use your information for a specified purpose, or in situations where your permission is implied. You may withdraw your consent at any time by contacting us at james@rigtight.com.

We may be permitted to collect, use, or share your information without your consent in certain exceptional circumstances, which include but are not limited to, if the information is already publicly available and is specified by the regulations, is clearly in the interest of an individual and consent cannot be obtained in a timely manner, for business transactions and certain conditions are met, is required for compliance with a subpoena, warrant, court order, or rules of the court relating to the production of records, and for investigations and prevention of fraud or breach of an agreement or the laws of Canada or a province.

5. What are your privacy rights

In certain regions (like the European Union, United Kingdom, and Canada), you may have certain rights under data protection laws that apply to your region. These rights may include: (1) Right of Access – the right to be informed of and request access to the personal data we process about you; (2) Right of Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete; (3) Right of Erasure – the right to request that we delete your personal data; (4) Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data; (5) Right to Object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; (6) Right to Data Portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and (7) Right not to be Subjected to Automated-Decision making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or product similarly significant result. If you have any questions or concerns related to your privacy rights, please contact us at james@rigtight.com.

If you are located in the European Union or United Kingdom, you may reach out to your local data protection supervisory authority by visiting https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, you may reach out to your local data protection authority by visiting https://www.edoeb.admin.ch/edoeb/en/home.html.

(A) Withdrawing Consent

You have a right to withdraw your consent at any time. Depending on applicable laws and regulations, consent may be explicit or implied, and we rely on consent to collect, use, and share your information. You can withdraw your consent at any time by updating your preferences or contacting us at james@rigtight.com. Please note that your withdrawal will not affect the lawfulness of our collection, usage, and sharing of your information before your withdrawal. Your withdrawal will not affect, when applicable law and regulations allow, our collection, usage, and sharing of your information in reliance on lawful processing grounds other than consent.

(B) Unsubscribing

You have a right to unsubscribe from any marketing or promotional communications by clicking on the “Unsubscribe” link at the bottom of such communications. If you wish, you may also unsubscribe from any such communication by emailing us directly, at james@rigtight.com. Once your request to unsubscribe has been processed, you will be removed from any future marketing and promotional mailing lists, however, we may still contact you regarding certain administrative changes, such as, changes to any of our policies, the use of your account profile, response to any service inquiries, or for any other non-marketing, non-promotional purposes.

(C) California Residents

If you are a resident of California, you are granted specific rights through the passage of California Civil Code Section 1798.83, which is also known as the “Shine The Light” law. You are considered a resident of California if (1) you are in the State of California, other than for a temporary or transitory purpose or, are domiciled in the State of California and are outside of the State of California for a temporary or transitory purpose. This legislation permits users of our website that are California residents to request and obtain, once a year and free of charge, information about the categories of personal information (if any) that we have disclosed to third parties for direct marketing purposes. Upon request, we may provide the names and addresses of all third parties with which your information is shared in the immediately preceding calendar year. If you are a resident of California and would like to make such a request, your request must be submitted in writing to us using the contact information at the bottom of this Privacy Policy. We have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Below lists the categories of personal information we have collected through any of our services offered and disclosed to third parties for a business or commercial purpose in the preceding 12 months. This list is likely to be overinclusive for any one user of our website and services that is considered a California Resident as described above.

Category

Examples

Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

Personal information categories listed in the California Customer Records statute

Name, contact information, and financial information

Protected classification characteristics under California or federal law

Gender and date of birth

Commercial information

Transaction information, purchase history, financial details, and payment information

Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

Geolocation data

Device location

Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio, video or call recordings created in connection with our business activities

We may collect, use, and share your personal information through targeted and marketing cookies, social media platform cookies, social media platform plug-ins, and other various beacons, pixels, and tags. For more information about our data collection and sharing practices, please visit our Cookie Policy.

We may also collect other personal information outside of the categories listed above in specific instances, like when you interact with us in person, online, or by phone or mail in the context of customer support services, participation in marketing and promotional surveys or contests, and delivering our services to you, according to our reasonable business practices and expectations.

We do not collect personal information relating to professional or employment related information, such as business contact details, work history, and professional qualifications, or education information, such as student records or directory information, unless it has been voluntarily provided to us with your express consent.

We may use your personal information for internal business purposes, such as internal research for the development of our website and services, account access, customer service, orders and transactions, user feedback programs, analytics, and advertising and marketing services. This is not considered “selling” of your personal information.

We may disclose your personal information with the third-party service providers that we work with, pursuant to a written contractual agreement between us and the third-party service provider. Each of our third-party service providers are for-profit entities that possess the information on our behalf.

Other rights with respect to your personal information include:

  1. The right to request deletion of your personal information. We will respect any request to delete any personal information that we possess, subject to any exceptions that are provided by relevant laws and regulations, such as but not limited to our compliance to any legal obligation, or any processing that may be required to protect against illegal or unauthorized activity.
  2. The right to be informed. Depending on the circumstance, you have the right to know whether or not we collect your personal information, the categories of personal information we collect, the purposes for which such personal information is used, whether we sell your personal information to third parties, the categories of personal information we sold or disclosed for a business or commercial purpose, the categories of third parties to whom your personal information was sold or disclosed for a business or commercial purpose, and the business or commercial purpose for collecting, selling, or disclosing your personal information.
  3. Right to not be discriminated. We will not receive discriminatory treatment by us for you decision to exercise any of your rights.
  4. Other privacy rights. You may object to the processing of your personal information, you may request correction of your personal information, you may request to opt-out of future selling of your personal information to third parties, and you may designate an authorized agent to make a request under the California Consumer Privacy Act on your behalf, however, we may require proof that the designated agent has been validly authorized to act upon your behalf pursuant to the California Consumer Privacy Act.

To exercise these rights, you can contact us directly at james@rigtight.com or by written request to the address listed at the bottom of this Privacy Policy.

(D) Children under the age of thirteen

Our services are intended for a general audience, and are not directed at children under the age of thirteen (13). We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or COPPA) in a manner not permitted by COPPA. If you are a parent or a guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at james@rigtight.com and we will remove the information to the extent required by applicable laws.

6. Social Media

On our website, we have included content from Facebook®, Instagram®, and YouTube® to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook®, Instagram®, and YouTube®. This content is embedded with code derived from Facebook®, Instagram®, and YouTube® and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. WhatsApp and Instagram are located in the United States.

7. Updates to this policy

We may update this Privacy Policy at any time. Our Privacy Policy will indicate the date of the last revision. We may notify you if we make any material changes to this Privacy Policy by posting a notice of such changes or contacting you directly by sending you a notification.

8. How to review, update, or delete the information we collect from you

You are encouraged to review this Privacy Policy frequently and, in its entirety, so you can be informed of how we are collecting, using, sharing, and most importantly, protecting you information.

Based on the applicable laws of your country, province, or state, you may have the right to request access to the personal information we collect, or to modify and delete such information. To request access, modification, or deletion of your personal information, please contact us using the information at the bottom of this policy.

9. Breach Notification

In the event that we determine the occurrence of a data security incident, we will notify you by email, US mail, telephone, or other means as permitted by law.

10. Our contact information

If you have any questions or comments regarding this Privacy Policy, you may email us at james@rigtight.com or send mailing to:

Rig Tight LLC

2271 Lakeview Ter

Burlington, North Carolina

27215