Returns
Rig Tight LLC has a 30-day return policy. The 30-day return period starts on the date of purchase shown on your sales receipt. If 30 days have passed since this date, unfortunately we don’t offer a refund.
To be eligible for a return, our product must be in the original packaging, unused, clean and in resalable condition. Clearance and Special Order items are not eligible for return or refund.
To complete your return, email us a copy of the original sales receipt as proof of purchase. We’ll email you a Return Authorization number. Please include this RA number with your return.
We will not accept any returns without the return authorization number.
Refunds
You’ll be notified by email that your return has been received, inspected and approved. If your refund request is rejected, the email will explain the reason for the rejection. Once approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This may take up to 14 business days from the date we notified you that your return was received, inspected and approved.
PLEASE NOTE: THERE IS NO REFUND FOR SHIPPING COSTS.
Refund Delay
We make every effort to process refunds as quickly as possible. However, the time frame that Financial Institutions process and post transactions is beyond our control.
Shipping
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Approved returns should be shipped to:
RIG TIGHT LLC
Attn: RA 123 example
2271 LAKEVIEW TER
BURLINGTON, NC 27215 USA
RETURN SHIPPING COSTS ARE YOUR RESPONSIBILITY. NO COD RETURNS WILL BE ACCEPTED.
Exchanges
We only exchange/replace items if they are defective. Our products pass through several quality control checks before packaging. However, things do get overlooked. If you feel you’ve received a defective product send an email to james@rigtight.com. We’ll provide you with directions for exchange.
Please don’t hesitate to email questions to james@rigtight.com.